Leveraging Data & AI to Identify Traveler Behavior Patterns and Modernize Experiences for a Leading Hotel Chain Worldwide
The hospitality industry’s foundations were shaken due to travel restrictions and safety concerns during the pandemic.
Our client, a global hotel giant, wanted to understand the shifting nature of the travel landscape through an analytical lens and build capabilities to address such situations. However, they grappled with legacy systems, disjointed, fragmented data, shifting customer loyalty, among others.
A modern BI platform tailored to handle 50,000+ users
Personalized loyalty member benefits with Customer 360 approach
Advanced AI/ML frameworks for improving demand forecast accuracy
Actionable insights via a robust voice of customer framework
Recognized by leading analyst firms and hyperscalers
2023 Databricks Retail & CPG Partner of the Year Award
2022 Microsoft Analytics Partner of the Year Finalist
'Leader' in ISG Provider Lens for Data Analytics - Data Engineering and Data Science
Forrester Wave Leader 2023 - Customer Analytics Service Providers
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