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How Tredence helped a large retailer understand the effectiveness of their training programs for associates.

Summary

The client spends millions of dollars on training programs and wanted to understand the effectiveness of the in-class training. Working with the client, we defined what a distraction means, and we came up with a solution to automatically measure session effectiveness and provide feedback.

Approach

We achieve this by

  • Using data processing and augmentation techniques
  • Developing solutions using transfer learning on high performing base models
  • Leveraging top explainable AI models
  • Adding business insight layer on solution outcomes

Key Benefits

  • Client was able to identify the training sessions that had maximum distractions
  • Within a training session, content with maximum distractions were identified

Results

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50+ Client redesigned over 50 training sessions to make the content better

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1M$ Impact – Better Associate Focus in training expected to improve customer service.

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