AI-powered customer analytics solutions to put you on the path to true customer intimacy and personalization
Get StartedAI-powered customer analytics solutions to put you on the path to true customer intimacy and personalization
AI-powered customer analytics solutions to put you on the path to true customer intimacy and personalization
Customer expectations for seamless interactions are rising. But even if businesses are ready to invest in the solutions required to enhance customer experience, they are met with challenges. Disparate data systems and divergent business goals across verticals like marketing, sales, digital, and supply chain lead to fragmented customer analytics. Effective collaboration and visibility across enterprise-wide systems are essential to customize and deliver favorable customer experiences that help you increase ROI.
Tredence adopts a customer experience mindset instead of a customer analytics mindset to help businesses look at the bigger picture and use customer interaction levers across channels and time to frame the next best experience. Our customer analytics services and customer experience solutions integrate siloed systems and customer touchpoints to drive holistic insights that you can act on with impact. We help you leverage these actionable insights to accelerate and gain unmatched value from customer engagements across platforms.
Define and execute strategies to unify siloed customer analytics systems, customer touchpoints, business processes, customer journey, and KPIs into an integrated value chain for holistic insights. Drive the next best experience with these insights for faster, sustained value realization.
Explore opportunities to boost top-line growth by innovating your processes with customer analytics consulting. Simplify processes, enrich data, and redesign systems with AI/ML to accelerate this. Shift from sequential, periodic customer and channel strategy executions to interactive and rapid experimentations across channels and segments in real-time to achieve real-world outcomes.
Reduce the time from insights to action by shifting from disparate customer data assets and disconnected channel measurement tactics to an integrated platform-based services model. This model will bridge data-driven operating models, customer data platforms, and real-time customer feedback loops for continuous improvement.
Test and Learn Platform (TALP), a master experimentation data platform, with self-learning and rapid experimentation capabilities eliminates guessing and helps you execute the right business strategies.
Customer Cosmos triggers the right message to the right shopper at the right time through the right channel. We leverage 1st party customer data, combined with our proprietary data partnerships, to fuel AI and ML customer segmentation models and a next best experience engine to create true personalized interactions with your customers across all omnichannel touchpoints. Our customer data solutions ensure these interactions are both precise and impactful.
Leverage our SageCX platform to gain a customer-centric view into problem areas, root causes, customer feedback, and historical impact across customer journeys, so you can improve on everything, from tracking the right operational KPIs to sustaining customer value.
With the Customer Explorer solution, enable precise targeting and segmentation based on customer behavior analytics insights from end-to-end customer data. Improve customer experience and ROI with decision intelligence from persona-based customer data that helps you create nuanced campaigns.
A range of pre-built customer analytics accelerators to start optimizing customer experiences immediately
Rapid customer experience solutions to create customer segments for in-depth analysis
Customer analytics services optimization and engagement
Lightweight, configurable platforms to design marketing and store innovation experiments
Open-ended customer feedback and behavior analysis to understand key drivers of demands
Multi-disciplinary approach from behavioral science to NLP to maximize customer analytics ROI
Explore how we helped a global omnichannel retailer set up a customer behavior analytics platform with a single view of their customers.
This enabled faster turnarounds for ad hoc analysis and built foundations for advanced AI/ML predictions with self-serve customer insights, which delivered a range of benefits.
$200M+ generated in incremental revenue for grocery e-commerce
14% increase in omnichannel visibility
$50M+ cost savings per year in store & call-center operations
Explore how we helped a leading telecom operator deliver personalized digital experiences by preemptively reaching out with self-serve resolutions while reducing operational costs. This helped them derive multiple benefits.
$2.6M in yearly savings
66% post-visit calls predicted
16.8k hours of care calls saved per month
How we unlock business value from our services
The Next Best Experience (NBX): A winning operational model for brands and customers
Everything that’s wrong with your customer analytics program and how to fix it
5 Reasons We believe Forrester positioned Tredence as a Leader for Customer Analytics Services competitive report
